> ## Documentation Index
> Fetch the complete documentation index at: https://docs.credzu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# client_engaged_in_chat

> Sent when the borrower sends messages in the chat interface

## Overview

The `client_engaged_in_chat` event is sent when the borrower actively engages in the Credzu chat interface. This indicates ongoing communication and engagement with the platform.

## When It's Triggered

* Borrower sends messages in the Credzu chat system
* Indicates active engagement with credit repair providers or support

## Payload

```json theme={null}
{
  "event": "client_engaged_in_chat",
  "timestamp": "2025-01-20T16:45:00Z",
  "lead_id": 44921,
  "partner_lead_id": "FBHL-55672",
  "details": {}
}
```

## Fields

| Field             | Type    | Description                       |
| ----------------- | ------- | --------------------------------- |
| `event`           | string  | Always `"client_engaged_in_chat"` |
| `timestamp`       | string  | ISO 8601 timestamp                |
| `lead_id`         | integer | Credzu's unique identifier        |
| `partner_lead_id` | string  | Your internal ID (if provided)    |
| `details`         | object  | Empty for this event              |

## Recommended Actions

* Use this as a signal of active borrower engagement
* Update activity timestamps in your CRM
* Generally a low-priority event, but useful for engagement tracking

<Note>
  This event indicates the borrower is actively working with their credit repair provider. High chat engagement often correlates with successful outcomes.
</Note>