Skip to main content

​
Overview

The client_engaged_in_chat event is sent when the borrower actively engages in the Credzu chat interface. This indicates ongoing communication and engagement with the platform.

​
When It’s Triggered

  • Borrower sends messages in the Credzu chat system
  • Indicates active engagement with credit repair providers or support

​
Payload

{
  "event": "client_engaged_in_chat",
  "timestamp": "2025-01-20T16:45:00Z",
  "lead_id": 44921,
  "partner_lead_id": "FBHL-55672",
  "details": {}
}

​
Fields

FieldTypeDescription
eventstringAlways "client_engaged_in_chat"
timestampstringISO 8601 timestamp
lead_idintegerCredzu’s unique identifier
partner_lead_idstringYour internal ID (if provided)
detailsobjectEmpty for this event
  • Use this as a signal of active borrower engagement
  • Update activity timestamps in your CRM
  • Generally a low-priority event, but useful for engagement tracking
This event indicates the borrower is actively working with their credit repair provider. High chat engagement often correlates with successful outcomes.